Frequently Asked Question

Knowledge Base Article: Troubleshooting PO Printing Issues in CSD

Problem:

PO Printed in CSD will not let me Receive it/PO Printed in CSD but not showing in TWL.

Overview:

This guide outlines the steps to troubleshoot and resolve issues when a Purchase Order (PO) printed in CSD is not allowing receipt or not appearing in TWL.

Steps to Troubleshoot:

1. Reprint the PO:
   • Navigate to the POET menu.
   • Select the PO you wish to reprint.
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   • Ensure the Print Purchase Order option is checked.
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   • Print the PO.
2. Check if the PO is Pushed into TWL:
   • Go to the POIP menu.
   • Look at the Warehouse Logistics Inquiry screen to see if the PO is in TWL.
3. Check for Errors in WLIT:
   • If the PO does not appear in TWL, navigate to WLIT.
   • Check for any Sent record errors related to the PO.
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4. Resolve Specific Errors:
   • Identify the specific error type. Example: "Item marked deactivated."WLIT error ITEM MARKED DEACTIVATED
     

By following these steps, you should be able to resolve the issue of POs printed in CSD not allowing receipt or not appearing in TWL. If the problem persists, consider reaching out to your IT support team for further assistance.